Terms and Conditions

TERMS AND CONDITIONS OF SALE & SERVICELast Updated: August 2026Welcome to JeewanDhara Wellness (operated by JeewanDhara Wellness, hereinafter referred to as the “Company”, “we”, “us”, or “our”).These Terms and Conditions (“Terms”) govern your access to our website www.jeewandharawellness.com (the “Platform”), our official WhatsApp order processing channels, and the purchase of our products. By browsing the Platform or placing an order via our official WhatsApp business channel, you agree to be legally bound by these Terms, our Privacy Policy, and our Shipping & Refund Policy.1. Eligibility & Customer InformationYou must be at least 18 years of age or accessing the Platform under the direct supervision of a parent or legal guardian.You agree to provide accurate, current, and complete delivery details (full name, complete address with landmark, active WhatsApp contact number, and PIN code) when placing an order.The Company shall not be held liable for delivery failures, transit delays, or return shipments resulting from incorrect or incomplete information provided by the customer.2. Product Information, Quality & Natural VariationsAgricultural Superfoods & Spices: Our products (including Jumbo Makhana/Foxnuts, 100% Pure CTC Black Tea, and Ground Spices such as Turmeric, Red Chilli, Cumin, and Coriander) are natural agricultural commodities. Natural variations in grain size, crunch, color tone, aroma, pungency, and texture between different harvest seasons and batches are normal and inherent to natural produce.Packaging & Legal Specifications: Digital mockups, website banners, and display graphics are for illustrative representation. The physical product label, net weight, batch number, FSSAI registration details (FSSAI Lic. No. 22726699000186), manufacturing date, and best-before date printed on the delivered pouch represent the authentic and verified legal product data.Availability & Modifications: All products are subject to stock availability. We reserve the right to revise product availability, packaging sizes, or pricing without prior notice.3. Digital Media, Serving Suggestions & AI-Generated Imagery DisclaimerImages, culinary pairings (such as Chai + Makhana lifestyle pairings, cooked curries, and breakfast setups), and recipe visuals displayed on this website are digitally created or AI-assisted illustrative representations created strictly for advertising and brand presentation.They do not depict actual photographs of real-time kitchen preparation, cooked meal portions, or included crockery/accessories.4. WhatsApp Ordering & Direct UPI Payment TermsOfficial Order Channel: Orders are initiated and confirmed exclusively through our official WhatsApp business helpline: +91 8920553536.Payment Method (Direct UPI / Current Account QR Code): All transactions must be completed via UPI (Unified Payments Interface) by scanning our official Bank Current Account QR Code or transferring to our official UPI ID / VPA shared directly via our website or verified WhatsApp chat.Mandatory UTR / Transaction ID Verification:After initiating the payment, customers must share a clear payment screenshot along with the 12-digit UPI Reference Number / UTR / Transaction ID on our WhatsApp helpline (+91 8920553536).An order is officially accepted and scheduled for dispatch only after our accounts team verifies the successful credit of funds in the Current Account of JeewanDhara Wellness.Anti-Fraud Notice: We are not responsible for payments transferred to unauthorized phone numbers, third-party personal accounts, or unverified QR codes. Always ensure the beneficiary business name displayed on your UPI application confirms JeewanDhara Wellness before authorizing any transfer.5. Order Acceptance, Processing & CancellationOrder Confirmation: Sending an enquiry or payment screenshot does not constitute a completed sale. An order is legally confirmed only when we issue a formal “Order Confirmed” receipt and invoice via WhatsApp.Cancellation by Customer: Order cancellations are permitted strictly within 2 hours of payment verification and prior to parcel packing. Once an order is sealed or handed over to our delivery partner, cancellations cannot be processed.Cancellation by Company: We reserve the right to cancel any unverified transaction, out-of-service area booking, or suspected fraudulent payment, in which case any received amount will be promptly refunded via UPI.6. Serviceable Area (Delhi NCR Only), Dispatch & DeliveryServiceable Geographical Region: We currently accept and fulfill orders exclusively within the Delhi NCR territory (including New Delhi, Noida, Greater Noida, Ghaziabad, Gurugram, and Faridabad). Any orders placed from outside this serviceable region will be cancelled and refunded via UPI.Dispatch Timeline: Verified orders are packed and dispatched within 1 to 2 business days (excluding Sundays and national holidays).Delivery Timelines: Standard delivery across Delhi NCR takes 1 to 3 business days post-dispatch.Tracking Updates: Delivery status and tracking updates will be shared directly with the customer via WhatsApp (+91 8920553536) or SMS.Non-Availability & Return to Origin (RTO): Delivery partners will attempt delivery up to three (3) times. If a shipment is returned due to customer unavailability, incorrect address, or an unreachable phone number, re-shipping fees must be paid by the customer prior to re-dispatch.Force Majeure: The Company is not liable for transit delays caused by natural calamities, severe weather, regional transit restrictions, or local administrative curbs.7. Strict Food Hygiene: Non-Returnable Policy & Direct UPI RefundsUnder FSSAI food safety regulations and hygiene protocols, edible food products once delivered cannot be returned. We offer replacements or full direct UPI refunds exclusively under the following verified conditions:Eligible Situations:Parcel received in a physically damaged condition or with a tampered outer seal.Expired product delivered.Incorrect item or incorrect quantity dispatched.Reporting Protocol: The issue must be reported within 48 hours of delivery via email at info@jeewandharawellness.com or WhatsApp at +91 8920553536 with:Order details and delivery date.An uncut, clear unboxing video or high-resolution photos showing the damaged pouch, batch number, and outer parcel label.Refund Settlement: Approved refunds will be transferred directly to the customer’s verified UPI ID or Bank Account within 3 to 5 business days.8. Health, Nutrition & Allergen AdvisoryGeneral Dietary Awareness: Information regarding the traditional wellness benefits of CTC Black Tea, Makhana (Foxnuts), and Spices shared on this Platform is for educational awareness only and does not substitute professional medical advice.Allergen Notice: Our products are processed and packed in hygienic facilities. Individuals with known food allergies, seed/spice sensitivities, underlying health conditions, or pregnancy should review ingredients and consult their physician prior to consumption.9. Electronic Communication & WhatsApp ConsentBy contacting our business number or placing an order on www.jeewandharawellness.com, you grant express consent to receive transactional alerts, order confirmations, payment receipts, delivery updates, and occasional brand offers via WhatsApp, SMS, and Email.You may opt out of promotional updates at any time by replying “STOP” on our official WhatsApp chat.10. Intellectual Property RightsAll brand names, trademarks, trade dress, logos (“JeewanDhara Wellness” and the botanical insignia), packaging artwork, website content, typography, and graphic assets are the exclusive intellectual property of JeewanDhara Wellness.Unauthorized commercial copying, redistribution, reproduction, or misuse of any brand assets without prior written consent is strictly prohibited under the Trade Marks Act, 1999 and the Copyright Act, 1957.11. Limitation of Liability & IndemnificationLiability Cap: To the maximum extent permitted by applicable Indian laws, the total aggregate liability of the Company for any dispute or claim arising out of a purchase shall be strictly limited to the actual amount paid by the customer for that specific order.Indemnity: You agree to indemnify, defend, and hold harmless JeewanDhara Wellness, its proprietors, employees, and delivery partners from any claims, losses, or legal costs resulting from a breach of these Terms or misuse of our products.12. Governing Law, Dispute Resolution & JurisdictionGoverning Law: These Terms and all business transactions shall be governed by and construed in accordance with the laws of the Republic of India.Dispute Resolution: In the event of any conflict, both parties shall first attempt an amicable settlement within 30 days. If unresolved, disputes shall be referred to arbitration by a sole arbitrator appointed in accordance with the Arbitration and Conciliation Act, 1996.Jurisdiction: Subject to arbitration, the competent civil courts located in Ghaziabad, Uttar Pradesh, India shall have exclusive jurisdiction over all legal matters.13. Regulatory Compliance & Grievance RedressalIn compliance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, our official business and grievance contact details are provided below:Legal Entity Name: JeewanDhara WellnessBrand Name: JeewanDhara WellnessWebsite: www.jeewandharawellness.comFSSAI Registration / License No.: 22726699000186Registered Business Address: EWS-31-03-B, Block-E, Madhuban Bapudham, Ghaziabad, Uttar Pradesh – 201013Official WhatsApp & Order Helpline: +91 8920553536Customer Support Email: info@jeewandharawellness.comGrievance Officer: Punit KumarGrievance Desk Email: info@jeewandharawellness.comResponse Timelines: Grievance acknowledgement within 48 hours; resolution within 30 days of formal receipt.